State Farm® Insurance Agent Peggy Karolak
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
d will
July 9, 2026
5
out of
5
rating by d will
"They are an awesome insurance agency, always polite, always great!! It may just be insurance, but when you need them they are there for you!"
We responded:
"Thank you for your kind review of State Farm Agent Peggy Karolak’s Team. We appreciate it!"
Robert Mckinney
June 30, 2026
5
out of
5
rating by Robert Mckinney
"I needed insurance for my booth rent business .they got me set up immediately."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Peggy Karolak’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Michelle Levendosky
June 29, 2026
5
out of
5
rating by Michelle Levendosky
"The team has always been so nice and made my transfer from another office very easily!! ♡"
We responded:
"Michelle, Thank you for your kind review of the Peggy Karolak Agency Team. We appreciate it!"
David Brasse
June 26, 2026
5
out of
5
rating by David Brasse
"Always helpful and friendly"
We responded:
"Thank you for your kind review of State Farm Agent Peggy Karolak’s Team. We appreciate it!"
carlos williams
June 26, 2026
1
out of
5
rating by carlos williams
"They took my May payment out of my account on May 8th I ended my insurance on May 16th. They took another payment out on June 8th after I canceld my insurance mid month in May. They have not returned my money to my account and they are also trying to cheat me out of some of the payment they took out in June stating that I owed them 60 dollars from May. How is that possible when I canceled my policy 8 days after they took the May payment out. Then they told me that they sent me an email to set up Zelle pay to receive my refund, I never received any email I checked my spam and inbox now I have to get my attorney involved. Find another agent other than this one."
We responded:
"Carlos , we are sorry to hear about frustration and appreciate brining this to our attention. We understand billing and refunds can be confusing, call our office so we can review everything with you to ensure your concerns are addressed."
MaryAnn Knorr
June 12, 2026
5
out of
5
rating by MaryAnn Knorr
"After a basement flood, our agent Samantha Haymans helped us with every step. She was knowledgeable, professional, friendly, and accessible. Thank you to Sam for her wonderful service. Well done!!"
We responded:
"Hi MaryAnn, We appreciate the time you took to give us such a great rating! We love that you had such a great experience with Sam and our office! Thanks for sharing Please reach out to us with any additional questions or comments! "
Kristina Burnsworth
June 3, 2026
2
out of
5
rating by Kristina Burnsworth
"Constantly canceling policies without reaching out. Then charging for those canceled policies!!! Over and over! Kelly never gets it right!!!"
We responded:
"Hi Kristina, We appreciate the time you took to leave us feedback. We're very sorry to hear you had a disappointing experience. Because policy details are specific to each account we'd appreciate the opportunity to review your details and address any misunderstandings"
Bill Wolf
May 27, 2026
5
out of
5
rating by Bill Wolf
"Peggy Karlak and her staff has always been extremely courteous and helpful. A pleasure to work with."
We responded:
"Hi Bill, we're grateful and appreciate the time you took to leave your review. It means a lot to know you think so highly of us! Our goal is to continue delivering great service. See you soon!"
Tam _
May 22, 2026
5
out of
5
rating by Tam _
"Very kind and helpful!"
We responded:
"Dear Tam, Thanks for the kind words! We value your feedback and look forward to seeing you again soon! If you ever need anything please don't hesitate to reach out to our team. We're here for you anytime!"
Chris Jackson
May 7, 2026
5
out of
5
rating by Chris Jackson
"Switching carriers was seamless. Competitive rates."
We responded:
"Greetings Chris, We are grateful and appreciate the time you took to leave your review. We truly appreciate your recommendation and will work hard to continue going above and beyond! We're glad you had a great experience, and we look forward to continuing to exceed your expectations! See you soon!"
Jim Harold
April 28, 2026
5
out of
5
rating by Jim Harold
"Peggy Karolak - State Farm Agency is a top notch team. They make me feel like I'm part of their family, not just a number. They have always been right on top of my needs, whether it was policy changes or additions. Their guidance and explainations have been very useful. I highly recommend this agency as they truly make State Farm a better company."
We responded:
"You are part of our family ! The State Farm Family - thank you Jim 😊"
Michelle Nary
April 28, 2026
5
out of
5
rating by Michelle Nary
"Fantastic customer service!
I’ve had a couple claims over the last decade and they have taken care of everything!
I have been completely satisfied and very surprised with the ease of filing a claim!"
We responded:
"Michelle, Thank you for taking the time to share your experience. We value your feedback and look forward to seeing you again soon! Our goal will always be to provide the best experience and we love knowing yours was no different. See you next time!"
Lisa Whetstone
April 24, 2026
5
out of
5
rating by Lisa Whetstone
"Great and fast service!"
We responded:
"Hey Lisa, We're delighted to hear about your experience! We are happy to read that our team has been able to provide exceptional service for you. We look forward to serving you many more times in the future! It was a pleasure to serve you."
Damon Greathouse
April 15, 2026
5
out of
5
rating by Damon Greathouse
"The whole team at Karolak State Farm is always top notch. Very professional, great communication. Working with Samantha was great!"
We responded:
"Hey Damon, We appreciate the time you took to give us such a great rating! We appreciate your recognition and will do our best to keep up the great work! We look forward to seeing you again soon."
Gina Kubat
April 15, 2026
5
out of
5
rating by Gina Kubat
"Working with this State Farm office has been such a great experience. From the moment you connect with them, you can tell they genuinely care—not just about policies, but about people. She leads with heart, professionalism, and a deep understanding of what her customers truly need.
Her team is just as impressive—supportive, attentive, and always willing to go the extra mile to make sure everything is clear and handled smoothly. It’s a strong group of women who work seamlessly together, creating an environment that feels both empowering and customer-focused.
You never feel like just another number here. They take the time to listen, guide, and make sure you feel confident in your coverage. Highly recommend to anyone looking for a team that puts people first and delivers top-tier service every time."
We responded:
" Gina, Thank you so much for your kind words. Our customers are the reason we are in Wellington and Amherst, and it's a privilege to earn their business. In a time where so many things are transactional, I emphasize to my team, our customers experience is what they will remember us by. You deliver this experience this everyday!! Thank you for what you do! ~Peggy __"
Karol Augustinov
April 3, 2026
5
out of
5
rating by Karol Augustinov
"The team at Wellington State Farm Insurance are very kind and helpful!"
We responded:
"Hi Karol, Thanks for the great review! It is truly touching to know you think so highly of us! As always, our team is looking forward to your next visit. We're here for you anytime!"
Lilith Ramirez
March 12, 2026
5
out of
5
rating by Lilith Ramirez
"Very professional and easy to get in contact with if any issues arise. I was having some billing issues and Sandra squared it away with me very quickly and even waived a fee without me asking. Rates have also been consistently the lowest with State Farm for me for quite a while!"
We responded:
"Hello Lilith, Thanks so much for taking the time to share your positive experience! It is truly touching to know you think so highly of us! We look forward to serving you many more times in the future! It was a pleasure to serve you."
Ryan&Megan Ashley
March 4, 2026
5
out of
5
rating by Ryan&Megan Ashley
"We just started up with State Farm when we got our new house this year, our representatives Peggy and Olivia made everything super simple and easy breezy! We did our own comparing and even found out that State Farm was offering us a better deal with the same coverage as our former insurance policy holder was aka where Flo works."
We responded:
"Hello Ryan&Megan, Thanks for choosing us and leaving such a great review! Especially your kind words about Olivia! We look forward to keeping up the great work! Thanks again and we look forward to seeing you again soon."
Tonya Sharp
February 27, 2026
5
out of
5
rating by Tonya Sharp
"Very professional and courteous"
We responded:
"Tonya, Thanks for the kind words! We love that you had such a great experience! Thanks for sharing. We look forward to keeping up the great work! See you soon! "
Tia Hono
February 26, 2026
5
out of
5
rating by Tia Hono
"Love this place! My insurance agent Kelly Keiffer always takes good care of my family and our questions, plus Sandra from the billing department makes sure I understand what’s happening with the monthly billing."
We responded:
" Tia,
We appreciate the time you took to give us such a great rating! We truly appreciate your recommendation of and will work hard to continue going above and beyond! Especially meaningful know Kelly and Sandra are taking great care of you . Thank you"
Allison batt
February 26, 2026
1
out of
5
rating by Allison batt
"Staff is beyond rude. Peggy didn't even bother to call us when we had issues. Have been with State Farm for over 30 years. What a bummer."
Dakota Kuntz
February 23, 2026
5
out of
5
rating by Dakota Kuntz
"I worked with Sam to get a quote and was a painless process. She was patient with all my questions and made sure I understood all of her answers. 10/10 experience"
We responded:
"Greetings Dakota, Thanks so much for taking the time to share your positive experience! We appreciate your recognition and will do our best to keep up the great work! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! "
Friends and Family
February 21, 2026
5
out of
5
rating by Friends and Family
"We’ve had a great experience with State Farm. Anytime we’ve needed to file a claim, the process has been smooth and stress-free, and they’ve always taken good care of us. On top of that, the insurance rates for our two cars are more affordable than anywhere else we’ve checked. It’s reassuring to know we’re getting both reliable service and competitive pricing. Highly recommend!"
We responded:
"Thanks for the kind words! It is truly touching to know you think so highly of us! We hope to continue helping you with continued service when you need us most. Stay warm today Spring is on it's way! "
Jessica Jordan
February 11, 2026
5
out of
5
rating by Jessica Jordan
"Samantha is great. She is always there when I need her.!!"
We responded:
"Hi Jessica, Thank you for your kind words! We think Sam is great too~ "
Stephanie Reyna
January 22, 2026
5
out of
5
rating by Stephanie Reyna
"Has taken care of business for years, we don’t trust many although we trust PEGGY!"
We responded:
"Thank for the 5 star review! My team and I are here to help!"