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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Bill Wolf

Bill Wolf

May 27, 2026

5  out of  5
rating by Bill Wolf
"Peggy Karlak and her staff has always been extremely courteous and helpful. A pleasure to work with."
We responded:
"Hi Bill, we're grateful and appreciate the time you took to leave your review. It means a lot to know you think so highly of us! Our goal is to continue delivering great service. See you soon!"
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Tam _

May 22, 2026

5  out of  5
rating by Tam _
"Very kind and helpful!"
We responded:
"Dear Tam, Thanks for the kind words! We value your feedback and look forward to seeing you again soon! If you ever need anything please don't hesitate to reach out to our team. We're here for you anytime!"
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Chris Jackson

May 7, 2026

5  out of  5
rating by Chris Jackson
"Switching carriers was seamless. Competitive rates."
We responded:
"Greetings Chris, We are grateful and appreciate the time you took to leave your review. We truly appreciate your recommendation and will work hard to continue going above and beyond! We're glad you had a great experience, and we look forward to continuing to exceed your expectations! See you soon!"
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Jim Harold

April 28, 2026

5  out of  5
rating by Jim Harold
"Peggy Karolak - State Farm Agency is a top notch team. They make me feel like I'm part of their family, not just a number. They have always been right on top of my needs, whether it was policy changes or additions. Their guidance and explainations have been very useful. I highly recommend this agency as they truly make State Farm a better company."
We responded:
"You are part of our family ! The State Farm Family - thank you Jim 😊"
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Michelle Nary

April 28, 2026

5  out of  5
rating by Michelle Nary
"Fantastic customer service! I’ve had a couple claims over the last decade and they have taken care of everything! I have been completely satisfied and very surprised with the ease of filing a claim!"
We responded:
"Michelle, Thank you for taking the time to share your experience. We value your feedback and look forward to seeing you again soon! Our goal will always be to provide the best experience and we love knowing yours was no different. See you next time!"
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Lisa Whetstone

April 24, 2026

5  out of  5
rating by Lisa Whetstone
"Great and fast service!"
We responded:
"Hey Lisa, We're delighted to hear about your experience! We are happy to read that our team has been able to provide exceptional service for you. We look forward to serving you many more times in the future! It was a pleasure to serve you."
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Damon Greathouse

April 15, 2026

5  out of  5
rating by Damon Greathouse
"The whole team at Karolak State Farm is always top notch. Very professional, great communication. Working with Samantha was great!"
We responded:
"Hey Damon, We appreciate the time you took to give us such a great rating! We appreciate your recognition and will do our best to keep up the great work! We look forward to seeing you again soon."
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Gina Kubat

April 15, 2026

5  out of  5
rating by Gina Kubat
"Working with this State Farm office has been such a great experience. From the moment you connect with them, you can tell they genuinely care—not just about policies, but about people. She leads with heart, professionalism, and a deep understanding of what her customers truly need. Her team is just as impressive—supportive, attentive, and always willing to go the extra mile to make sure everything is clear and handled smoothly. It’s a strong group of women who work seamlessly together, creating an environment that feels both empowering and customer-focused. You never feel like just another number here. They take the time to listen, guide, and make sure you feel confident in your coverage. Highly recommend to anyone looking for a team that puts people first and delivers top-tier service every time."
We responded:
" Gina, Thank you so much for your kind words. Our customers are the reason we are in Wellington and Amherst, and it's a privilege to earn their business. In a time where so many things are transactional, I emphasize to my team, our customers experience is what they will remember us by. You deliver this experience this everyday!! Thank you for what you do! ~Peggy __"
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Karol Augustinov

April 3, 2026

5  out of  5
rating by Karol Augustinov
"The team at Wellington State Farm Insurance are very kind and helpful!"
We responded:
"Hi Karol, Thanks for the great review! It is truly touching to know you think so highly of us! As always, our team is looking forward to your next visit. We're here for you anytime!"
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Lilith Ramirez

March 12, 2026

5  out of  5
rating by Lilith Ramirez
"Very professional and easy to get in contact with if any issues arise. I was having some billing issues and Sandra squared it away with me very quickly and even waived a fee without me asking. Rates have also been consistently the lowest with State Farm for me for quite a while!"
We responded:
"Hello Lilith, Thanks so much for taking the time to share your positive experience! It is truly touching to know you think so highly of us! We look forward to serving you many more times in the future! It was a pleasure to serve you."
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Ryan&Megan Ashley

March 4, 2026

5  out of  5
rating by Ryan&Megan Ashley
"We just started up with State Farm when we got our new house this year, our representatives Peggy and Olivia made everything super simple and easy breezy! We did our own comparing and even found out that State Farm was offering us a better deal with the same coverage as our former insurance policy holder was aka where Flo works."
We responded:
"Hello Ryan&Megan, Thanks for choosing us and leaving such a great review! Especially your kind words about Olivia! We look forward to keeping up the great work! Thanks again and we look forward to seeing you again soon."
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Tonya Sharp

February 27, 2026

5  out of  5
rating by Tonya Sharp
"Very professional and courteous"
We responded:
"Tonya, Thanks for the kind words! We love that you had such a great experience! Thanks for sharing. We look forward to keeping up the great work! See you soon! "
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Tia Hono

February 26, 2026

5  out of  5
rating by Tia Hono
"Love this place! My insurance agent Kelly Keiffer always takes good care of my family and our questions, plus Sandra from the billing department makes sure I understand what’s happening with the monthly billing."
We responded:
" Tia, We appreciate the time you took to give us such a great rating! We truly appreciate your recommendation of and will work hard to continue going above and beyond! Especially meaningful know Kelly and Sandra are taking great care of you . Thank you"
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Allison batt

February 26, 2026

1  out of  5
rating by Allison batt
"Staff is beyond rude. Peggy didn't even bother to call us when we had issues. Have been with State Farm for over 30 years. What a bummer."
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Dakota Kuntz

February 23, 2026

5  out of  5
rating by Dakota Kuntz
"I worked with Sam to get a quote and was a painless process. She was patient with all my questions and made sure I understood all of her answers. 10/10 experience"
We responded:
"Greetings Dakota, Thanks so much for taking the time to share your positive experience! We appreciate your recognition and will do our best to keep up the great work! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! "
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Friends and Family

February 21, 2026

5  out of  5
rating by Friends and Family
"We’ve had a great experience with State Farm. Anytime we’ve needed to file a claim, the process has been smooth and stress-free, and they’ve always taken good care of us. On top of that, the insurance rates for our two cars are more affordable than anywhere else we’ve checked. It’s reassuring to know we’re getting both reliable service and competitive pricing. Highly recommend!"
We responded:
"Thanks for the kind words! It is truly touching to know you think so highly of us! We hope to continue helping you with continued service when you need us most. Stay warm today Spring is on it's way! "
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Jessica Jordan

February 11, 2026

5  out of  5
rating by Jessica Jordan
"Samantha is great. She is always there when I need her.!!"
We responded:
"Hi Jessica, Thank you for your kind words! We think Sam is great too~ "
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Stephanie Reyna

January 22, 2026

5  out of  5
rating by Stephanie Reyna
"Has taken care of business for years, we don’t trust many although we trust PEGGY!"
We responded:
"Thank for the 5 star review! My team and I are here to help!"
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paul demyan

January 22, 2026

5  out of  5
rating by paul demyan
"Awesome review of my policy saved me some Money And thanks for the Coffee"
We responded:
"Thank you Paul, we appreciate the review! It’s important that our customers have a positive experience "
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Kevin Coghlan

January 14, 2026

5  out of  5
rating by Kevin Coghlan
"Been using this agent for awhile now probably sticking around a lot longer they are always very nice and point you in the right direction"
We responded:
"Thank you Kevin, I appreciate you! Let us know how we can help!😊"
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Everett Myers

January 13, 2026

5  out of  5
rating by Everett Myers
"very good communication Peggy had multiple choices of plans suited for what I was looking for in rolling over my work annuity explained all details in common terms offering more meetings if needed before making any decisions and flexibility with time to acomadate schedule her staff are polite and have quick response to all questions and answers thank you Peggy and Olivia"
We responded:
"It was my pleasure, thank you for the confidence you have in me and my team & especially Olivia!"
Profile photo of Wil Williams

Wil Williams

December 18, 2025

5  out of  5
rating by Wil Williams
"Peggy Karolak State Farm, specifically Kelly Keiffer was very friendly and helped me save a LOT of money on my home and auto policies. I very much appreciate them working to get me the best price possible and the professionalism."
We responded:
"Thanks so much Wil! We’re glad Kelly could help you save on your home and auto insurance. We really appreciate your kind words and your trust in our team! Look forward to being here for you whenever you need us !"
Profile photo of William Stempowski

William Stempowski

December 13, 2025

1  out of  5
rating by William Stempowski
"Having been a fully paying customer er for 29 years, State Farm and the local agency decided they didn't want me as a customer any longer. Together my policies were cut in coverage, even on a car with a note outstanding, against my request and desire to have full coverage. Additionally my daughter's had accidents caused and at fault by others, yet they were marked against my policy and caused increased rates and the decision to cancel coverage. If you have been paying in for 20+ years with no claims, you are retained because they make money hand over fist. Once you have an accident not your fault, they will make your life miserable. The final straw is that they have refused to pay a medical claim related to one of the accidents after having had the bill for over 6 months and multiple copies. Now the state attorney general is coming after me for garnishment for a bill they have stated multiple times that they acknowledge is their responsibility. EDIT / UPDATE: We spoke several times before my coverages were reduced about the topic, including discussing if the coverage can remain with an increase in rates but it was beyond local control. No less than 3 conversations on the topic occurred prior to my coverages changing against my request."
We responded:
"We take your feedback like yours seriously. Because the concerns you described involve policy details and claim specifics, I would really like to take another opportunity to review this with you so we can work towards a better understanding of what happened and how we can make changes moving forward."
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Jean Brooks

December 8, 2025

5  out of  5
rating by Jean Brooks
"These gals are awesome always ready to help with all my concerns friendly kind careing. Blessings"
We responded:
"Jean, I think my team is pretty awesome too, our customers are our top priority, we appreciate you!"
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Cheryl Payne-Garra

December 4, 2025

5  out of  5
rating by Cheryl Payne-Garra
"I cant recommend this office enough ! Kelley F. called me to tell me she saved me money . And she was right . Everyone I talk to are always very nice, and professional. They always have answers to my questions & get back to me right away . I do send emails and I get a response back quickly . I cant leave State Farm , no-one can beat the rates ! Thanks for always being there for me !!"
We responded:
"Thank you so much for your heartfelt recommendation! We’re thrilled to hear that Kelley and the entire team have been so helpful and responsive in saving you money and answering your questions. Your loyalty means the world to us, and we’re honored to be your trusted insurance partner. We look forward to continuing to support you whenever you need us!"