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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Austin Binder

August 29, 2026

5  out of  5
rating by Austin Binder
"Wonderful amazing spokes person wonderful attitude,"
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Robert Justin

August 26, 2026

5  out of  5
rating by Robert Justin
"Olivia is very polite and helpful"
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Alex Tuggle

August 25, 2026

5  out of  5
rating by Alex Tuggle
"Akira was awesome to talk to and very knowledgeable."
We responded:
"Thanks so much for the amazing review, Alex! We really appreciate your support here in Wellington. Just reach out anytime if you need us - we’re here for you and we're happy to hear Akira was able to help answer your questions!"
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Shelby Mullis

August 24, 2026

5  out of  5
rating by Shelby Mullis
"Saw kelly at the fair! Everyone here is awesome!"
We responded:
"Thank you for the 5-star review of Peggy Karolak’s team - we really appreciate your kind words!  Have fun at the fair!!"
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Jackie Towell

August 21, 2026

5  out of  5
rating by Jackie Towell
"Have been a client for several years. Fantastic group of agents. Very knowledgeable and sincere. Grateful to have my business with Peggy’s office :)"
We responded:
"Thank Jackie for your 5 star review! we appreciate your feedback!"
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Chris Manis

August 20, 2026

5  out of  5
rating by Chris Manis
"Great and friendly people. Excellent service 👍 They treat you like Family ❣️ Akria was excited and gave excellent support."
We responded:
"Thank you so much for the 5 stars, Chris! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Bill Wolf

August 19, 2026

5  out of  5
rating by Bill Wolf
"Peggy and her team are absolutely amazing! They are always pleasant and willing to help. They are great with communication and helpful with both house claims and auto claims. My family and I have been with her and her team for years and highly recommend them for your insurance needs! Quality service at its finest!"
We responded:
"Thank you so much for the 5 stars, bill! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Ashley Austin

August 13, 2026

5  out of  5
rating by Ashley Austin
"I can’t say enough good things about Kelly K. at State Farm. She has always been incredibly attentive, kind, friendly, and genuinely cares about her clients. Anytime I had a question or needed assistance, Kelly responded quickly and made sure everything was handled efficiently. Insurance can be confusing at times, but she always took the time to explain things and make the process easy. Unfortunately, I recently had to switch agents due to an out-of-state move, and Kelly is truly one thing I’ll miss about leaving the agency. If you’re looking for an agent who is knowledgeable, responsive, and treats you like family, I highly recommend Kelly!"
We responded:
"Thanks so much for the amazing review, Ashley! We really appreciate all your support! and thank you for being a customer in the Wellington office. Best of luck in you new home state ! wishing you all the best!!!"
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Bobbie Peters

July 30, 2026

5  out of  5
rating by Bobbie Peters
"Great customer service. A pleasure to do business with."
We responded:
"Thanks so much for the amazing review, Bobbie! We really appreciate your support here in Wellington. Just reach out anytime if you need us - we’re here for you. "
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Barbara Williams

July 30, 2026

5  out of  5
rating by Barbara Williams
"Very satisfied with this insurance I'm talking could you tell him I know you told him no"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Wellington to know you had such a great experience with us. "
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Ashley Rosso

July 29, 2026

5  out of  5
rating by Ashley Rosso
"Helped me get a new policy within a few hours. Super friendly and will get you a great price!"
We responded:
"Thank you for the 5-star review of Peggy Karolak’s team - we really appreciate your kind words! "
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John Riddle

July 22, 2026

5  out of  5
rating by John Riddle
"Peggy's group is always on top of things. Answering any questions or dealing with any issues that might come up right away. Unlike me, I took 4 days to post this video. They deserve better."
We responded:
"John thank you for your kind words! Wow that’s a big fish 😀"
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Kelly Keiffer

July 22, 2026

5  out of  5
rating by Kelly Keiffer
"The Peggy Karolak Team in Wellington and Amherst is the BEST around! Exceptionally friendly and the customer service is top notch! Give either office a call you won't be disappointed ❤️"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Rin S.

July 21, 2026

1  out of  5
rating by Rin S.
"Never returned my fiances call for a quote in September after they spent over 5 minutes on the phone with Peggy's secretary for over 5 minutes secretary was really nice but Peggy acts like a very rude spoiled child when she gets feedback. She will reply to this saying I don't have a policy with them but again I said she failed to return my fiances call not mine so... We do in fact have a policy with state farm but we had to go through the medina agent Sam instead highly recommend him over Peggy because Peggy wouldn't return my fiances call for a quote like we were told she would by her secretary."
We responded:
"Rin, thank you for your feedback. I'm sorry your expectations weren't met; I'm pleased you found an agent who would assist you."
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d will

July 9, 2026

5  out of  5
rating by d will
"They are an awesome insurance agency, always polite, always great!! It may just be insurance, but when you need them they are there for you!"
We responded:
"Thank you for your kind review of State Farm Agent Peggy Karolak’s Team. We appreciate it!"
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Robert Mckinney

June 30, 2026

5  out of  5
rating by Robert Mckinney
"I needed insurance for my booth rent business .they got me set up immediately."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Peggy Karolak’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Michelle Levendosky

June 29, 2026

5  out of  5
rating by Michelle Levendosky
"The team has always been so nice and made my transfer from another office very easily!! ♡"
We responded:
"Michelle, Thank you for your kind review of the Peggy Karolak Agency Team. We appreciate it!"
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David Brasse

June 26, 2026

5  out of  5
rating by David Brasse
"Always helpful and friendly"
We responded:
"Thank you for your kind review of State Farm Agent Peggy Karolak’s Team. We appreciate it!"
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carlos williams

June 26, 2026

1  out of  5
rating by carlos williams
"They took my May payment out of my account on May 8th I ended my insurance on May 16th. They took another payment out on June 8th after I canceld my insurance mid month in May. They have not returned my money to my account and they are also trying to cheat me out of some of the payment they took out in June stating that I owed them 60 dollars from May. How is that possible when I canceled my policy 8 days after they took the May payment out. Then they told me that they sent me an email to set up Zelle pay to receive my refund, I never received any email I checked my spam and inbox now I have to get my attorney involved. Find another agent other than this one."
We responded:
"Carlos , we are sorry to hear about frustration and appreciate brining this to our attention. We understand billing and refunds can be confusing, call our office so we can review everything with you to ensure your concerns are addressed."
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MaryAnn Knorr

June 12, 2026

5  out of  5
rating by MaryAnn Knorr
"After a basement flood, our agent Samantha Haymans helped us with every step. She was knowledgeable, professional, friendly, and accessible. Thank you to Sam for her wonderful service. Well done!!"
We responded:
"Hi MaryAnn, We appreciate the time you took to give us such a great rating! We love that you had such a great experience with Sam and our office! Thanks for sharing Please reach out to us with any additional questions or comments! "
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Kristina Burnsworth

June 3, 2026

2  out of  5
rating by Kristina Burnsworth
"Constantly canceling policies without reaching out. Then charging for those canceled policies!!! Over and over! Kelly never gets it right!!!"
We responded:
"Hi Kristina, We appreciate the time you took to leave us feedback. We're very sorry to hear you had a disappointing experience. Because policy details are specific to each account we'd appreciate the opportunity to review your details and address any misunderstandings"
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Bill Wolf

May 27, 2026

5  out of  5
rating by Bill Wolf
"Peggy Karlak and her staff has always been extremely courteous and helpful. A pleasure to work with."
We responded:
"Hi Bill, we're grateful and appreciate the time you took to leave your review. It means a lot to know you think so highly of us! Our goal is to continue delivering great service. See you soon!"
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Tam _

May 22, 2026

5  out of  5
rating by Tam _
"Very kind and helpful!"
We responded:
"Dear Tam, Thanks for the kind words! We value your feedback and look forward to seeing you again soon! If you ever need anything please don't hesitate to reach out to our team. We're here for you anytime!"
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Chris Jackson

May 7, 2026

5  out of  5
rating by Chris Jackson
"Switching carriers was seamless. Competitive rates."
We responded:
"Greetings Chris, We are grateful and appreciate the time you took to leave your review. We truly appreciate your recommendation and will work hard to continue going above and beyond! We're glad you had a great experience, and we look forward to continuing to exceed your expectations! See you soon!"
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Jim Harold

April 28, 2026

5  out of  5
rating by Jim Harold
"Peggy Karolak - State Farm Agency is a top notch team. They make me feel like I'm part of their family, not just a number. They have always been right on top of my needs, whether it was policy changes or additions. Their guidance and explainations have been very useful. I highly recommend this agency as they truly make State Farm a better company."
We responded:
"You are part of our family ! The State Farm Family - thank you Jim 😊"